Guest support
Booking, verifying, paying and cancelling, from a guest’s side.
Booking
Pick your dates and send a booking request. Nothing is charged and your dates are held while the host replies, normally within 24 hours. If the host declines or does not answer, the request lapses and you have lost nothing.
Verification
Before your first request you confirm an email, a phone number, and a government ID together with a selfie. It is once per account. Your documents are never shared with the host, who sees only that you are verified.
Paying
You pay the host in person at check-in, by a method they accept: cash, their card terminal, InstaPay or bank transfer. The total, the accepted methods and any refundable deposit are all shown before you send the request. Cleaning is included in the nightly price.
Cancelling
Free cancellation up to 7 days before check-in. Because nothing is paid in advance, there is nothing to refund. Cancelling late, or repeatedly, affects your guest rating, which hosts can see.